Frequently Asked Questions

1. How can I place an order?

There are two methods through which a customer can place an order:

Through ‘Quick Order Form’

  • Click on the Product
  • Select the Size 
  • Fill the Quick Delivery Form Given Below 
  • Click on the submit option to place the order

Through ‘Add to Cart’ 

Add to cart option is available to both guest visitors and subscribed members. 

Once you have added the desired items to your cart, follow the instructions:

  • Click on the shopping cart and proceed to checkout
  • Enter all the required information
  • Choose the payment method
  • Click ‘place order’.

2. How are the orders confirmed?

You will receive a confirmation call or message directly from our representative to verify your given information and order details.  

3. What does the order status refer to?

Pre-order: an order for a product placed before it is available for purchase. In such a case, the order will be delivered after the arrival of stocks, within 15 working days. 

Pending: The waiting period in which the customer will receive a confirmation call from our representatives, anytime soon, after placing the order. 

Confirmation: When the customers respond to the call or message done by our representative to confirm the order. 

Processing: The time period in which we are preparing your order. Upon the availability of stock, your order will be shipped within 15 working days. 

Shipped: The point at which your order is transferred to the courier company which will deliver it at your given address.

Return: In any situation where the delivery could not be made, (for example a customer refuses to accept the order or the given address cannot be found), then the order will be returned to the company. 

Delivered: The final stage when the customer receives their order successfully. 

4. What are the benefits of ordering through an account?

You can subscribe to become part of our loyalty program

Store credit can be issued in case the article is out of stock/defected, which you can redeem in your next purchase

You can also view the order history/ any previous orders placed.

5. Can I modify an order?

Yes, the order can be modified within 24 hours of placing the order. However, once the order has been shipped it cannot be modified in any way. 

6. Can I exchange/refund/cancel the article I ordered online?

Yes, but in case of an exchange, refund or cancellation, the product needs to be sent back to abaya.pk within 7 days of the purchase. 

7. What payment options do I have?

  • Cash on delivery (COD) through Leopard and TCS.
  • Online Payment
  • Easy Pay

8. Is COD available internationally?

Currently, the COD service is only applicable in Pakistan.

9. What is store credit?

In case you want your order to be cancelled or if the order is cancelled due to the unavailability of articles, your amount will be store credited in your abaya.pk account. It’s a balance that you can redeem on your next purchase.

10. How to redeem my store credit in the next online purchase.

The customer first logged into the account with credentials.

If a customer has forgotten the password then go to customer TAB search the customer from email and click on reset password.

The reset password link will receive to the customer via email where customer can change her/his credentials

After customer logged into his/her account she can select any article and at the checkout page she must check on “Apply for store credit”

The store credit will automatically be redeemed.

Note: Please note that Store credit against online orders can only be redeemed in online purchases.

11. What If I forget my account password?

In order to retain your password, follow the aforementioned procedure

  • First visit our website abaya.pk
  • Click on forget password reset button.
  • A password reset link will be sent on registered email details.
  • Open your registered email and reset the new password.

12. Can I open the parcel/order at the time of delivery?

Customers cannot open up the parcel/order before the delivery of cash to the dispatch team. In case of damage/defect customer should let us know via helpline 0321-2277111 or email at [email protected]

13. Can orders be gift-wrapped or Abaya.pk Shopping bag?

We are sending all orders in our brand packaging.

14. Are there any delivery charges? 

We offer free delivery for anywhere in Pakistan. However, the international shipment charges depend upon the courier company rates.

15. Abaya.pk secure? Is my data protected? 

Abaya.pk takes customer’s privacy very seriously. To know more about our privacy protocols, read our privacy policy. 

16. What fabrics are mainly used in your collections?

Most of our collection is made from a hundred percent original Nada Korean Georgette Fabric which is indeed one of the most premium quality fabrics for abayas.

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